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Frequently Asked Questions
Category:
Video On Demand
Question:
If I have a problem playing a video, what do I do?
Answer:
We make our best effort to record every paid show so that you can enjoy it again at a later date. However, we make no guarantee that all shows will be recorded, remain available to guests, or will remain on the site indefinitely.
Sometimes, videos just dont record properly and sometimes, they get corrupt. If you experience issues with a recording, such as the video freezing, please check the Tips for Video Troubleshooting FAQ in this section for options. If none of the suggestions fix the issue, you may use the Report Issue button and submit a ticket, stating the problem you are experiencing with the video in question. Otherwise, please reach out to Customer Support. IF a refund is deemed appropriate, it is given.
Email: CustomerService@vs.com Phone:1-800-685-9236 (USA only) Int'l Phone: 1-818-880-9021 (Outside USA)
If you would like to send us your payment by mail, we accept money orders, cashier's checks, and personal checks. For safety and tracking purposes, we are unable to accept cash.
To purchase this product by mail, please download the Pay by Mail form below and complete the required information. Mailing instructions are included.
By using the site, you acknowledge that you are 18 years old or older, that you have read our Privacy Policy, and that you agree to the Terms and Conditions.
We use cookies to optimize your experience, analyze traffic, and deliver more personalized service. To learn more, please see our Privacy Policy.
ALERT: Upgrade your browser
We are no longer supporting this browser.
You are currently using Safari version 9 (2015) or earlier, which will have problems with our players. We will no longer be supporting Safari version 9, please upgrade to Chrome, Edge or FireFox. If you have further questions please see Customer Support.
You are currently using Internet Explorer 11 (2013) or earlier, which will have problems with our players. We will no longer be supporting Explorer 11, please upgrade to Chrome, Edge or FireFox If you have further questions please see Customer Support
